Returns & Refunds

At LELOBAZAR, your satisfaction matters to us. We want you to shop with confidence, so here's exactly how returns, exchanges, and refunds work.

1. Return Eligibility
To be eligible for a return, your item must be:
Unused, unworn, and unwashed, in its original condition
In the original packaging with all tags, labels, and accessories intact
Accompanied by the original invoice or order confirmation
Beauty and personal care items must be unopened and factory-sealed to qualify (for hygiene reasons)

2. Return Timeframe
You can request a return within 10 days of delivery. After this window, we're unable to accept returns except for defective or damaged items (see Section 5).

3. Refund Process & Timing
Once we receive your returned item, our team inspects it within 2 business days
If approved, your refund is initiated to your original payment method within 5–7 business days
You'll receive a confirmation email once the refund is processed; banks may take a few additional days to reflect it in your account

4. Exchange Options
Prefer a different size, shade, or variant? We offer exchanges within the same 10-day window, subject to stock availability. If your preferred option is out of stock, we'll process a refund instead.

5. Damaged or Defective Products
If your item arrives damaged, defective, or incorrect:
Report it within 48 hours of delivery to lelobazaroffice@gmail.com with your order number and photos/video of the issue
We'll offer a free replacement or full refund — your choice
No return shipping cost to you in this case; we'll arrange pickup or reimburse your shipping expense

6. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned once opened or used:
Opened beauty and personal care products
Intimate wear and kids' innerwear
Perishable or consumable kitchen items
Customized or personalized products
Items marked "Final Sale" at checkout

7. Return Shipping Costs
Defective, damaged, or wrong item: Free return shipping — the cost is on us
Change of mind / size or preference issues: Return shipping cost is borne by the customer, deducted from the refund or payable upfront
Need Help?
Reach out to us anytime at lelobazaroffice@gmail.com — we're happy to help.